Returns & Exchanges
At BF Genetics, we are committed to ensuring you are completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn and unwashed apparel.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Package Your Items
Securely place the items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.
- 3.Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.